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Parrillo, N. (2013-10-22). A Government Capable of Saying No: Salaries as a Reaction against Customer Service. In Against the Profit Motive: The Salary Revolution in American Government, 1780-1940. : Yale University Press. Retrieved 27 Jul. 2021, from https://yale.universitypressscholarship.com/view/10.12987/yale/9780300176582.001.0001/upso-9780300176582-chapter-5.