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Mary P. FollettCreating Democracy, Transforming Management$
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Joan C. Tonn

Print publication date: 2003

Print ISBN-13: 9780300096217

Published to Yale Scholarship Online: October 2013

DOI: 10.12987/yale/9780300096217.001.0001

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Professional Transition, Personal Tragedy

Professional Transition, Personal Tragedy

(p.389) 20 Professional Transition, Personal Tragedy
Mary P. Follett

Joan C. Tonn

Yale University Press

In the summer of 1924, Mary P. Follett suffered yet another health-related crisis but found renewed strength due to her meditations on spiritual healing and her intimate relationship with Richard and Ella Cabot. Once she regained her strength, Follett continued her work, including a study of employee morale at Henry S. Dennison's paper products manufacturing firm. Both Follett and Dennison were invited by the Bureau of Personnel Administration, headed by Henry Metcalf, to speak to a group of business executives, the Executive Conference Group, in midtown Manhattan early in 1925. Follett delivered four lectures that addressed the psychological foundations of business management and shed considerable light on her assessment of the most widely known and influential management system of her day: scientific management. In her lectures, Follett tackled constructive conflict, giving of orders as a creative experience in the workplace, the worker's role in unifying business organizations, and the role of power in integrating differences between management and labor.

Keywords:   business management, Mary P. Follett, employee morale, Henry S. Dennison, creative experience, Henry Metcalf, Executive Conference Group, scientific management, constructive conflict, power

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