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Mary P. FollettCreating Democracy, Transforming Management$
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Joan C. Tonn

Print publication date: 2003

Print ISBN-13: 9780300096217

Published to Yale Scholarship Online: October 2013

DOI: 10.12987/yale/9780300096217.001.0001

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“You Have Been Extraordinarily Helpful to Executives”

“You Have Been Extraordinarily Helpful to Executives”

(p.415) 21 “You Have Been Extraordinarily Helpful to Executives”
Mary P. Follett

Joan C. Tonn

Yale University Press

Engulfed in grief over the death of her partner Isabella Louisa Briggs, Mary P. Follett again sought refuge in service. She delivered lectures at the Bureau of Personnel Administration and others between 1926 through 1928, applying the principles articulated in her earlier books and lectures to some of the pressing problems of business management. In these lectures, she argued that the most fundamental idea in business organization was “function,” from which authority and responsibility are derived. She also discussed the implications of employee representation for managers, administrative leadership, the psychology of control, consent and participation, and creating integrations through mediation rather than arbitration.

Keywords:   control, Mary P. Follett, lectures, Bureau of Personnel Administration, business management, function, authority, responsibility, leadership, mediation

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